Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: August 2026
1. GENERAL INFORMATION
5LIBER-MANUFAKTUR sells both digital products, in particular e-books, and physical products, in particular printed books.
The delivery method depends on the type of product purchased.
Digital products are delivered electronically and are not shipped physically.
Printed books are produced and fulfilled through Lulu Direct and fulfillment providers associated with Lulu.
2. DIGITAL PRODUCTS
Digital products are provided electronically after successful payment.
The customer receives access to the purchased digital product through a personal download link on the order confirmation page and/or by email.
No physical or postal delivery takes place for digital products.
No shipping charges apply to digital products.
Digital products are generally made available shortly after successful payment.
If a download link does not work or the purchased file cannot be accessed for technical reasons, please contact us at:
We will review the issue and, where the request is justified, provide working access to the purchased digital product.
3. PRINTED BOOKS
Printed books are produced on demand and fulfilled through Lulu Direct and fulfillment providers associated with Lulu.
After an order has been successfully placed and paid for, the relevant order information is transmitted for production and fulfillment.
Because printed books are produced on demand, they may not be dispatched immediately after the order is placed.
Production time is separate from shipping time.
The estimated delivery time displayed during checkout includes or reflects the shipping option available for the respective destination and may vary depending on production, destination, carrier, and other circumstances.
4. SHIPPING DESTINATIONS
Printed books can only be delivered to destinations for which a shipping option is available in our online store during checkout.
Available countries and regions may change depending on fulfillment capabilities, shipping providers, legal requirements, or other operational considerations.
If no shipping option is displayed for a particular delivery address, we are currently unable to accept an order for delivery to that destination through the online store.
5. SHIPPING COSTS
Shipping charges for printed books depend on the delivery destination and the shipping option available for the order.
The applicable shipping charge is displayed during checkout before the order is completed.
The product price and shipping charges are shown separately where applicable.
Digital products are not subject to shipping charges.
6. ESTIMATED DELIVERY TIMES
Estimated delivery times are displayed during checkout where available.
These delivery times are estimates and cannot be guaranteed unless expressly stated otherwise.
Actual delivery times may vary due to factors such as:
– print production times;
– destination country or region;
– shipping method;
– carrier delays;
– customs processing;
– public holidays;
– weather conditions;
– unusually high order volumes;
– circumstances outside our reasonable control.
Delays caused by carriers, customs authorities, fulfillment providers, or other third parties may occur.
7. PRODUCTION AND FULFILLMENT THROUGH LULU DIRECT
Printed books are produced and fulfilled using Lulu Direct and fulfillment services associated with Lulu.
Depending on the customer's location and the availability of production facilities, an order may be produced and shipped from different fulfillment locations.
The production location may therefore differ from the address of 5LIBER-MANUFAKTUR in Switzerland.
Lulu or its fulfillment and shipping partners may receive the information necessary to produce and deliver the order, including the customer's name, delivery address, order information, and product information.
8. TRACKING
Where tracking is available for the selected shipping method, tracking information may be provided after the order has been dispatched.
Tracking availability depends on the destination, shipping method, and carrier.
Some shipping methods may provide limited tracking information.
9. CUSTOMS, IMPORT DUTIES, AND TAXES
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where such charges are not already collected during checkout, they may be payable by the recipient in accordance with the applicable laws of the destination country.
5LIBER-MANUFAKTUR does not control charges imposed by foreign customs authorities or other public authorities.
Any mandatory information regarding taxes, duties, or charges shown during checkout remains applicable.
10. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please verify the delivery address carefully before completing the purchase.
If an incorrect or incomplete address has been provided, please contact us as quickly as possible at:
Once an order has entered production or fulfillment, it may no longer be possible to change the delivery address.
Additional costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law and where the error is attributable to the customer.
11. SEPARATE SHIPMENTS
If an order contains multiple products, the products may in some cases be produced or shipped separately.
As a result, parts of the same order may arrive at different times.
Where applicable, separate tracking information may be provided for individual shipments.
12. DAMAGED, DEFECTIVE, OR INCORRECT DELIVERIES
If a printed book arrives damaged, defective, incorrect, or otherwise does not correspond to the order, please contact us as soon as reasonably possible.
Please provide:
– your name;
– your order number;
– a description of the problem;
– photographs of the damaged, defective, or incorrect product where possible;
– photographs of the packaging where relevant.
Please send this information to:
We will review the case and determine the appropriate solution in accordance with the circumstances and applicable statutory rights.
Please do not return a product directly to Lulu, a printing facility, or another fulfillment provider unless we specifically instruct you to do so.
13. LOST OR DELAYED SHIPMENTS
If a shipment appears to be significantly delayed or lost, please contact us at:
Please include your order number and, if available, the tracking information.
We will review the available shipment information and, where appropriate, contact or coordinate with the relevant fulfillment or shipping provider.
A shipment will not necessarily be considered lost merely because an estimated delivery date has passed.
14. RETURNS
Returns and withdrawals are governed by our separate Cancellation and Return Policy.
Before returning a printed product, please contact us for instructions.
Do not send returns directly to Lulu or another fulfillment facility unless we expressly provide you with the relevant return instructions.
15. CONTACT
If you have questions regarding delivery, shipping, tracking, or a digital download, please contact:
5LIBER-MANUFAKTUR
Markus Gerwig
Dammstrasse 29
3908 Saas-Balen
Switzerland
Email: fuenfliber@gmx.ch
Website: 5liber-manufaktur.ch
Last updated: August 2026